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"What digital is today versus what digital was a year ago, and what digital will be in another year's time is all very different." Michael Bromley, Head of Innovation & Digital Services at IAG&n.. read more

The application of Lean Management in financial services companies has led to a greater emphasis on customer outcomes. It could be argued that Lean Management holds more value than ever before - com.. read more

ANZ has been caught up in accusations of conflict of interest directed at the Western Australian Transport Minister Dean Nalder. read more

The City of Los Angeles has dropped a lawsuit accusing JP Morgan of discriminatory mortgage lending, Reuters reports. read more

According to a recent study, traditional customer experience channels in Australasia are set to drop from 60% to 45% in terms of importance over the next 3 years. Digital channels are fast becoming th.. read more

Smaller banks continue to lead each of the Big Four in Roy Morgan's customer satisfaction rankings for the year to date. read more

Salaries in the finance sector increased by three per cent last financial year, a survey by recruitment website Seek found. read more

Argentina's central bank has ordered HSBC to replace its country head and has accused the bank of failing to prevent tax evasion and money laundering. read more

Mortgage insurer Genworth has appointed Andrew Cormack to the position of chief risk officer. read more

Negotiations between the Bank of Portugal and an unidentified buyer over the sale of Novo Banco have broken down, according to a BBC report. read more