With the rise of neo banking, and stronger customer expectations, financial institutions are being forced to rethink the way they operate their contact centre to remain relevant in a digitally-centric world.
Speaking at Customer Contact Week (CCW) Australia & NZ, Sandy McIntosh, Executive General Manager of Member Services for RACV will discuss the role of data analytics in contact routing, and how managing the right channels in banking and financial institutions is the first step to creating long-term customer loyalty and competitive advantage.
Download the brochure today and check out page 23 to learn more!
Register Now and save 15% on top of the early bird rate! Quote BD15!
7 reasons to send your Contact Centre leaders to this show:
1. Join 3 of 6 in-depth masterclasses and learn how to turn your contact centre into a profit driven department, implement design thinking within the customer journey mapping and drive stronger channel management
2. Meet Chief Customer Officers from across Australia & NZ and learn how they’re balancing new ways to integrate their people within digital channels
3. Meet Jess Rix, Sunsuper’s Head of Contact Centre and learn how they reformed the recruitment process and increased their 30-day retention score!
4. Learn how Optus revolutionized their contact centre through automation, while increasing contact centre sales by 46%.
5. Join our Getting in Sync Sessions and learn how contact centres can work collaboratively with other departments to meet their goals! A CCW First!
6. Learn how we can balance our digital channels with customer expectations and employee feedback in 1 of 4 of our interactive balancing act sessions
7. Be part of the Contact Centre industry awards and join other Contact Centre leaders across Australia & NZ as you meet and network with each other back on the Gold Coast!
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