Westpac's AGM, held in Sydney yesterday, was notable for the views expressed by retail investors against the board members and the external auditor. Nevertheless, a spill motion was comprehensively defeated.The key theme was anger over both lack of accountability for 23 million breaches of anti-money laundering regulations as well as what many saw was a delayed disclosure of the magnitude of the breach.Chairman Lindsay Maxsted was on his feet for more than five hours, fielding questions and comments on  Westpac's failure to detect and report approximately 23 million suspect transactions. This cost the bank its CEO Brian Hartzer, who has already left and who be followed out the door by Maxsted in a few months."This board is supposed to be skilled and professional; it has overseen a massive loss of shareholder value," one shareholder told the room."This board does not deserve to continue in its current form. At best those serving are incompetent.  At worst complicit and culpable."Maxsted tried to differentiate the international funds transfer instruction (IFTIs) which formed the bulk of the 23 million unreported transactions - and which were for legitimate purposes such as payment of pensions - versus payments to the Philippines for child exploitation purposes.There are very few suspicious transactions among this group, Maxted asserted. "We know that because we have submitted the reports late - in some cases very late."These IFTIs relate to cash coming into Australia is a breach of our compliance obligations," he said. "As soon as we found out [in August 2018] we reported to Austrac.Maxsted was told in no uncertain terms that he and his fellow directors should hand back their fees.  The amounts suggested ranged from the additional payments over the last financial year for sitting on the various committees - notably the audit and risk committees -   all the way to a full refund of all fees received for the last seven years.And there was no shortage of shareholders with ideas: funding not-for-profit organisations in South East Asia; another shareholder argued strongly for a A$3 billion share buyback using the unapplied franking credits from previous years and funded by selling off the group's Pacific operations. There were several speakers who wanted to know the number of whistleblowers within Westpac and their fate, denied by WestpacUltimately Maxted committed himself to none of the options demanded by the seemingly unending queue of shareholders who stepped up to the four microphones around the room.This was Lindsay Maxsted's last AGM; he will step down early next year; chief executive Hartzer has already departed the bank, with shareholders furious over his $2.7 million payout. Non-executive director Ewen Crouch, who chaired the bank's risk committee, decided not to seek re-election. In contrast, non-executive director Peter Marriott - who admitted in his re-election pitch that he knew many shareholders were voting against him - survived a vote of about 40 per cent against his re-election.Overall, Westpac saw its second strike, with about 35 per cent of shares voted against the remuneration report, triggering a motion to