• Contact
  • Feedback
Banking Day
ConfidentiallySpeaking.com.au Logo
High-impact negotiation masterclass | July 9 & 16, 2025 | 5:00pm - 8:30pm
This high-impact negotiation masterclass teaches practical strategies to help you succeed in challenging negotiations.
Register Now
  • News
  • Topics
    • All Topics
    • Briefs
    • Major Banks
    • Authorised deposit-taking institutions
    • Insurance, funds and super
    • Payments, mobile & wallets
    • Consumer lending
    • Mortgages
    • Business lending
    • Finance regulation
    • Debt capital markets
    • Ratings agencies
    • Equity capital markets
    • Professional services
    • Work & career
    • Foreign news
    • Other topics
  • Free Trial
  • Subscribe
  • Resources
    • Industry events
  • About us
    • About Banking Day
    • Advertise
    • Feedback
    • Contact Banking Day
  • Search
  • Login
  • My account
    • Account settings
    • User Admin
    • Logout

Login or request a free trial

GE Money sued over handling of credit limit increases

18 October 2013 4:39PM
The corporate watchdog has started legal proceedings against GE Money, alleging that the finance company engaged in misleading and deceptive conduct when dealing with its credit card customers.The Australian Securities and Investments Commission is seeking financial penalties against GE Money. It contends that between January and May 2012 the company told customers, over the telephone and by letter, that they had to give it consent to send them unsolicited credit limit increases before it would activate their credit card or give them a limit increase.ASIC contends that card-holders could activate their cards or obtain limit increases without giving their consent to receive unsolicited offers.Since July 2012, credit providers have been prohibited from making unsolicited written offers to increase customers' credit card limits. They must obtain consent before sending an offer of a credit limit increase.A GE spokesperson said yesterday: "GE Capital takes ASIC's concerns very seriously and is working with ASIC to address its concerns."GE Money's customers include people who have Myer and Coles branded credit cards and also users of cards such as 28 Degrees MasterCard, Eco Master Card, GO MasterCard, Buyer's Edge and GEM Visa.GE has had a number of run-ins with ASIC over the years. In 2006, GE refunded the GO Money establishment fee to 2500 customers after ASIC found that the promotional material for the product, which promised "it costs you nothing", was misleading.Also in 2006, GE gave an enforceable undertaking in relation to the sales and advice practices of its insurance business, Hallmark.In 2008, ASIC imposed conditions on the financial services licence of two GE companies, Hallmark General Insurance and Hallmark Life Insurance, after those companies failed to comply with the commitment made in 2006.ASIC said that parts of the insurance businesses were poorly managed and did not meet the legal obligation that there must be a reasonable basis for advice given to customers. It also criticised the debt collection practices of GE consumer credit businesses.In August last year, GE changed its personal loan advertising after ASIC found it was potentially misleading.

I'm a returning subscriber

*
Password reset *
Login

Request a free trial

  • Emailing you the news at 7am.
  • Covering core lending and funding issues, strategy, payments, regulation, risk management, IT, marketing and more.
  • Original news and summaries of major stories from other media – ditch your newspaper subscriptions.
  • Focused on banking and finance, saving you the time spent wading through newspapers and other services.
  • With reporting from former editors and senior writers from the AFR and The Australian.
  • Configured for your phone, laptop and PC.
Free trial Banking Day
ConfidentiallySpeaking.com.au Logo
High-impact negotiation masterclass | July 9 & 16, 2025 | 5:00pm - 8:30pm
This high-impact negotiation masterclass teaches practical strategies to help you succeed in challenging negotiations.
Register Now

Consumer lending

  • Latitude, Harvey Norman liable for interest free GO card con

Copyright © WorkDay Media 2003-2025.

Banking Day is a WorkDay Media publication

WorkDay Media Unit Trust

  • Privacy policy
  • Terms of access and use