National payments system eftpos has developed a new service to resolve disputed transactions between the members on its service more simply.  One advantage of a centralised dispute processing system across the 18-strong membership, is that it unlocks further back office efficiencies, according to eftpos acting CEO Paul Jennings. "This new eftpos service is intended to lead to more efficient operational processes and reduced manual intervention; delivering greater consumer satisfaction through a streamlined, consistent and timely industry practice for resolving eftpos disputes," Jennings said."From today, all eftpos members will use the new workflow tool to process and resolve disputes within a set timeframe. The tool combines eftpos' current principles and rules, and aligns with the ePayments code, which together promote use of uniform business processes across the industry."For instance, under the ePayments Code, unless there are exceptional circumstances, a subscriber must complete its investigation within 45 days of receipt of the complaint. Jennings said that while disputed transactions and fraud rates are low on the eftpos network, the service would become "increasingly significant, supporting consumer comfort levels, as eftpos moves into digital payments and eftpos Tap & Pay."