• Contact
  • Feedback
Banking Day
ConfidentiallySpeaking.com.au Logo
High-impact negotiation masterclass | July 9 & 16, 2025 | 5:00pm - 8:30pm
This high-impact negotiation masterclass teaches practical strategies to help you succeed in challenging negotiations.
Register Now
  • News
  • Topics
    • All Topics
    • Briefs
    • Major Banks
    • Authorised deposit-taking institutions
    • Insurance, funds and super
    • Payments, mobile & wallets
    • Consumer lending
    • Mortgages
    • Business lending
    • Finance regulation
    • Debt capital markets
    • Ratings agencies
    • Equity capital markets
    • Professional services
    • Work & career
    • Foreign news
    • Other topics
  • Free Trial
  • Subscribe
  • About us
    • About Banking Day
    • Advertise
    • Feedback
    • Contact Banking Day
  • Search
  • Login
  • My account
    • Account settings
    • User Admin
    • Logout

Login or request a free trial

Banks are 'toast' unless they innovate, says Narev

06 June 2016 3:59PM
Hedge funds cajoling peer-to-peer lenders into challengers made a long list of threats to traditional banks enumerated by Commonwealth Bank chief executive Ian Narev in a speech last week.Speaking to a gathering of business leaders hosted by think tank The Centre for Independent Studies (and reported by news.com.au), Narev shared diverse thoughts on an Australian banking sector he conceded to be under "existential" threat.The CBA CEO sprayed widely, finding time for a nod at the rise of nerds in banking."We have a cadre of people in the organisation who are introverted coders and actually can't stand dealing with anyone else," Narev said.Artificial bonhomie is no ally of progress, it seems."If we force them to collaborate with their colleagues — as we have tried to do in the past — they will leave, as they have in the past," the Commonwealth Bank chief explained."The kind of people who are going to contribute to [our] success may have a lot less in common, other than their core values and motivation, than the people who may have been working in and running the Commonwealth Bank 20 or 30 years ago."Narev picked at weakness at the 2016 realm of CBA. "If we don't innovate successfully we're toast," he told the business leaders.Narev said: "Not 'we'll lose a bit of profit, we'll lose a few customers' — we're toast. And I'm talking over a decade, not over six months, but it is an existential imperative for us to innovate."And you can just look around and all sorts of parts of the industries that we're in — whether it is lending or payment systems — you can just see that the legacy business model is not going to work. It's actually got to evolve."Narev described a Commonwealth Bank stirred to action, pitched his mongrel as the "big dog sleeping on the porch.""The kids all sort of run past and taunt knowing it won't move, and generally it won't," he said. "But if you can actually mobilise the big dog off the porch, then the big dog is actually capable of doing some pretty interesting innovation."The biggest challenges to any technology start-up were capital and customers, both of which Commonwealth Bank had in ample supply, he said. The challenge was working out how to apply the new technologies to existing business lines, and evolving the management model to keep pace."There is not a single piece of good innovation that has come out of the Commonwealth Bank in the five odd years since I've been running it, that I've had anything to do with," he said."Not a single thing. Not a single idea I thought up, not a single idea I don't think I've even made better. And I don't think there will be for as long as I'm here."All business leaders can do is "try and create the conditions where the people who do have those smart ideas can think about them" and bring them to market, Narev said.To that end, Commonwealth Bank now has product development

I'm a returning subscriber

*
Password reset *
Login

Request a free trial

  • Emailing you the news at 7am.
  • Covering core lending and funding issues, strategy, payments, regulation, risk management, IT, marketing and more.
  • Original news and summaries of major stories from other media – ditch your newspaper subscriptions.
  • Focused on banking and finance, saving you the time spent wading through newspapers and other services.
  • With reporting from former editors and senior writers from the AFR and The Australian.
  • Configured for your phone, laptop and PC.
Free trial Banking Day
ConfidentiallySpeaking.com.au Logo
High-impact negotiation masterclass | July 9 & 16, 2025 | 5:00pm - 8:30pm
This high-impact negotiation masterclass teaches practical strategies to help you succeed in challenging negotiations.
Register Now

Finance regulation

  • States take up the cudgels on eConveyancing
  • Firstmac failed design and distribution rules
  • 'Minimal' bankruptcy reforms tabled by Dreyfus

Consumer lending

  • Latitude, Harvey Norman liable for interest free GO card con
  • Credit quality dogs Zip turnaround

Copyright © WorkDay Media 2003-2025.

Banking Day is a WorkDay Media publication

WorkDay Media Unit Trust

  • Privacy policy
  • Terms of access and use