As we have progressed to an age where it is literally all about the customer, a good customer experience is your most effective differentiator.The 9th Annual Customer Experience Management Summit held on the 25-26 May 2016 in Sydney, has been designed to address the service excellence challenges, gain insight and facilitate discussion through interactive sessions, solution clinics, panels and roundtable discussions.Hear from General Managers and Heads of Service Excellence, Customer Insights and Customer Experience from IAG, BT Financial Group, Westpac, BUPA, CBA, NAB Labs and more as they facilitate sessions on: •    Changing your process design, culture and customer insights to lead change and innovation in your organisation•    Transforming your processes to create exceptional customer service•    The challenging journey to premium customer service and a lifetime of happy customers•    And much more!View the agenda here for the complete speaker and session line up.If you're interested in registering your team to attend the summit, simply book online, call 02 9229 1000 or email registration@iqpc.com.au