Contact Centre Week 2016: Australia's leading conference in customer service transformation personalising your journey one step at a time.Embracing the shift to digital service produces a number of challenges: legacy systems, budget restrictions, and aligning your contact centre with new channels. At Contact Centre Week 2016, you will learn from the successes and failures of influential contact centre leaders who will share essential action strategies for enhancing customer and employee engagement while driving business results. With over 30 unique case studies, 3 expert panel discussions, a solutions clinic roundtable, and omni-channel focus day, this event retains its name as an extension of the #1 Customer Care Event in the WORLD! View the agenda here.Main themes include:-    Creating the Contact Centre and Super Agents of the Future-    Capitalising on the New Customer Experience-    Maximising Seamless Customer ConnectionsAttend the summit to network and benchmark with your peers from all tiers of private and public sector across Australia and New Zealand.To register: call (02) 9229 1000, email registration@iqpc.com.au or book online.