The arrival of 2017 brings an increasingly sophisticated and demanding customer. Creating a seamless customer experience has never been more important for organizations facing falling barriers of entry, increased competition and heightened consumer expectations.So what are the major trends revolutionizing Customer Experience in 2017?And how can your organization respond to rise above the competition and win over the modern consumer?With customer experience impacting each and every industry, learn about the trends you need to know now to achieve your CX goals for 2017 with this industry snapshot. READ ARTICLE: Big Trends dominating Customer Experience in 2017.By reading this article, you will learn:•    Why businesses believe accuracy is the most important customer experience trait•    How to effectively map out the customer journey•    Driving a CX culture throughout all business functions•    Capitalising on the omni-channel revolution to improve connections with customers•    The 6 key pillars any business can adopt to overcome challenges associated with CX transformationRead the article now to prepare for the future of CX today!