"Suncorp has some 14 brands under our banner, each of which we provide through different platforms. What we're now doing is incrementally combining these brands into a true Customer Marketplace - that is easy to access and interact with."Suncorp is currently undergoing a transformation program to provide increased certainty and stability to customers, partners and intermediaries; through a focus on improving management and forecasting of pipelines, lodgement mixes and the delivery of pricing and propositions.  Ahead of the 13th annual Loan Origination Excellence Summit 2018 we chat with Brett Walker, Manager of Home Lending and Customer Lifecycle at Suncorp. In this in-depth Q&A article, Brett shares details of Suncorp's transformation program and explores how Suncorp are optimising the loan origination process by creating a seamless digital marketplace all within the constrains of compliance and risk requirements.Read the full article here: Developing New Ways to Provide Superior Customer Experience.If you found the article interesting, be sure to check out Brett Walker's session at the 13th Annual Loan Origination Excellence Summit on the 15 - 16 February 2018 at the Raddison Blu Plaza Sydney. View the final program now.Key Featured Speakers Include: •    Patrick McQuaid, General Manager of Customer Data & Analytics - NAB•    Faraaz Ali, Regional Head of Retail Banking Products, Cards, Deposits & Lending (Asia) - ANZ•    John Rolfe, Head of Home Loans - Elders•    Brett Walker, Manager, Home Lending Customer Lifecycle - Suncorp Group•    Matt Henderson, Programme Director, Omni Channel - Greater Bank•    Raymond O'Brian, Chief Risk Officer - Beyond Bank•    And more! For the full speaker line up, view the final program.Be sure to join your peers, Directors of Loans, Mortgage, Credit, Customer Experience from the Big Four Banks, 2nd Tier Banks, Credit Unions, Mutuals, Brokers, FinTech. To register, book online now.