With changes in technology, consumer behaviour and demand for a seamless customer experience, it is necessary for retail branches to evolve.By rethinking the retail branch to become more customer-centric and integrating today's digital technologies, organisations across all sectors with a retail presence can improve efficiency, customer relevance and profitability.With research recognising branch service as a top 3 driver of customer satisfaction in Australia, and many banks overseas already in the process of retail branch transformation, it is now Australia's turn to  review and upgrade its branch strategy to cater for modern, digitally engaged consumers.The Future Branches Summit held 25-26 July 2017 in Sydney has been designed to solve the primary challenges faced by stakeholders involved in retail branch strategy, branch operations, and retail network distribution, including: •    Optimising branch network through smart analytics on customer needs, demographics and behaviours•    Evolving branch services and design through a human-centric approach that enables deeper customer conversations and addresses complex financial needs•    Leveraging technology and digital capabilities to automate service experience and enhance convenienceFeaturing Expert Speakers including....•    Andres Cueto, SVP, Director of ATM Channel & Branch Strategy, BBVA Compass (USA)•    Shaun Rowley, Senior Director of Capital One Cafés, Capital One (USA)•    Steven Odgers, Head of Distribution Transformation, ANZ Bank•    Jody Grima, Executive Director - Service Delivery, Service NSW•    Robert Lee, Human-Centred Design Lead, National Australia Bank•    Paul Francis, General Manager - Retail Services, Heritage Bank•    And much more.View the Agenda to see the full list of speakers, sessions, learning outcomes and more.Learn more about Australia's only event on branch and retail network evolution.