As digitalisation is changing customer expectations in every sphere of life, contact centres must ensure that they are prepared to adapt to these evolutions. Embracing this shift to digital service produces a number of challenges, such as legacy systems, budget restrictions, and aligning your contact centre with the new existing channels.The 2nd Annual Contact Centre Week 2017 summit, taking place 23-24 February on the Gold Coast, will address the Contact Centre Industry as whole, to provide you with key insights, strategies and skills needed to completely transform the customer experience from the outside in.Download the event guide for more information.What you can expect by attending Contact Centre Week 2017: 45+ Expert speaker panel - From US, UK, Australia and NZ's Largest Contact Centres, including: Barclays, Bupa, ATO, Commonwealth Bank and many more 100% New Case Studies, streamed sessions and interactive discussions - To provide you with the latest key strategies for effectively using data  and analytics to better understand your customer and improve their experience 5+ Hours of Networking opportunities - Make the most of your time out of office and connect with other leading experts And much moreView the full 2 day session outline and speaker line- up in the Event Guide.To register and save with the current early bird rate, email: registration@iqpc.com.au, book online or call: 02 9229 1000.