With changes in technology, consumer behaviour and demand for a seamless customer experience, it is necessary for retail branches to evolve. By rethinking the retail branch to become more customer-centric and integrating today's digital technologies, organisations across all sectors with a retail presence can improve efficiency, customer relevance and profitability. With research recognising branch service as a top 3 driver of customer satisfaction in Australia, and many banks overseas already in the process of retail branch transformation, it is now Australia's turn to  review and upgrade its branch strategy to cater for modern, digitally engaged consumers. The 2nd Annual Future Branches Summit taking place 25-26 July 2018 in Sydney has been designed to solve the primary challenges faced by stakeholders involved in retail branch strategy, branch operations, and retail network distribution, including: Optimising the branch network through smart analytics on changing customer needs, demographics and market prices & trends, Evolving branch services and design through a human-centric approach that engages customers and addresses complex financial need, and Leveraging technology and digital capabilities to enhance service experience and convenience. View the agenda. Key speakers include: Chris Fleming, Head of Stores Transformation and Optimisation, Suncorp Ari Athanasapoulos, Head of Property, ANZ Nicola Lambie, Head of Sales Transformation, Credit Union Australia Rachel Winder, Head of Property Services, Westpac New Zealand Richard Andres, Head of Distribution and Self Service, Personal and Business Banking, Bankwest And many more…. Learn more.