Afterpay customers have been hit with late fee notifications after a systems failure resulted in direct debit transactions not being processed by the company. Disgruntled Afterpay customers yesterday contacted Banking Day about the issue after they received SMS notifications that they would be hit with late fees for not settling their accounts on time. The customers said they had direct debit arrangements in place with the buy now pay later company to meet their repayment obligations. An Afterpay spokesperson confirmed last night that some customer payments had not been processed on Monday due to a technical problem and promised that all resulting late fee notifications would be “waived”. “A number of customers were impacted by a technical glitch in our automatic payment process,” the spokesperson said.  “We are in the process of resolving this issue.  “Any late fee notifications generated as a result of the interruption will be waived so that there is no customer impact.” Afterpay refused to say how many customers had been affected by the problem. Customers told Banking Day that they had found it difficult to get information from the company after receiving their late fee notifications. While some Afterpay customers posted complaints about the direct debit problem on social media, the company did not provide any updates on its website about the problem.