From SIRI to self-driving cars, artificial intelligence (AI) is progressing rapidly. While science fiction often portrays AI as robots with human-like characteristics, AI can encompass anything from Google’s search algorithms to IBM’s Watson to autonomous weapons. read more
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It’s often said that chatbots are most useful for handling rote, repetitive tasks like account inquiries and billing status updates. However, as technology grows increasingly sophisticated, there's an increase number of use cases where chatbots can be used to provide a whole new level of customer experience and employee experience. read more
Are you ready for the next generation customer? Australia's #1 CX event returns on the 27th - 28th of May at the Sofitel Wentworth, Sydney. read more
With the rise of mobile banking options allowing services at our fingertips, retail bank branch visits have declined significantly and forecasted to drop a further 36 per cent by 2022. Investing in branch transformation is a move that many banks are now making, and Bendigo and Adelaide Bank are leading in this space with a CX transformation project underway. To gain a better understanding into their work, we caught up with the Head of Consumer Banking and Local Connection, Nick Carter. read more
Bank branches are experiencing a time of great transformation. read more
With the shift to open banking fast approaching in Australia, how well is your organisation preparing? How well will your teams navigate this change? There is no shortage of information on the meaning and implications of Open Banking, however, there seems to be a deficiency of tangible use cases to learn from. Learn from two top UK and more than ten Australian experts at the Open Banking and APIs Summit, Melbourne 2019, held during the third week of May. Chris Michael, CTO at Open Banking UK and Georgios Miltiadous, Head of Open Banking Delivery at HSBC UK headline this conference. Among Australian leaders sharing their experiences will be Volt Bank, MyState, BankVic, RACQ Bank, MoneyPlace and Money Brilliant. The CEO of ARCA, overseer of the recent comprehensive credit reporting exercise will reflect on a parallel reform journey, one now bearing fruit. Held over 2 days at The Victoria Hotel, Melbourne, don't miss this chance for discounted access to the Open Banking and APIs Summit. Tuesday 21 May and Wednesday 22 May 2019. Conference produced by IQPC. Read the full article at the website and lock in early bird savings of $800. read more