Promotions (225 items)

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ADVERT: How can Banks drive DevOps success? – Insights from Tabcorp

With cut-throat market competition over converging product & service propositions, financial services organisations must cater for customer experiences and needs with agility across software deployments, applications and services.David Lochrie, Head of Digital Delivery at Tabcorp, leads a team of 80 members to rapidly deploy scaled digital solutions using DevOps across 3,600 retail venues (the second largest network after AusPost) and digital channels across Australia and the UK, which bring in revenues upwards of AUD$6 billion. read more

ADVERT: Banks appoint Customer Advocates to drive CX

With poor customer service costing Australian businesses $40 billion p.a. according to The EY Customer Experience Series, and $720 for each negative customer experience, effective customer advocacy and complaints resolution is vital for organisations to remain competitive and profitable. read more

ADVERT: Insights into ANZ's seamless RPA integration strategy

Despite proven evidence of the benefits of robotic process automation – it is easily scalable, reduces operational costs by up to 90% and almost completely negates operational errors – most here in Australia remain hesitant to leverage this powerful tool due to organisational culture and change management concerns. Ahead of Robotic Process Automation Melbourne 2017, we chat to Rita Newman, Head of Strategic Performance at ANZ, who were early adopters of RPA technology and are now reaping the rewards of seamlessly integrated RPA processes.Read the full article here or request a copy. read more

ADVERT: AI & Machine Learning Summit

What will be the impact of artificial intelligence be on your business?In the lead up to the AI & Machine Learning Summit, we surveyed over 200 executives from across 10 industries in Australasia. Over 55% of these companies had 1000+ employees. read more

ADVERT: Driving Innovation in Banking: Greater Bank's Incubation Accelerator

Despite being a smaller player in the Australian banking sector, Greater Bank has successfully delivered innovations and technologies that rival their Big 4 competition.Their success in corporate innovation has been achieved through partnerships with Australian fintech start-ups and KPMG Australia, so that they can deliver better services for customers. read more

ADVERT: How CBA Leverages Culture For Successful Business Transformation

How the Commonwealth Bank of Australia and Bank of New York Mellon Leveraged Culture for Successful Business Transformation.Without employees on board with change, business transformation can be tricky, and very costly. Many banks and financial institutions have launched continuous improvement, business improvement, process excellence or Lean Six Sigma programs with varying success. read more

ADVERT: Artificial Intelligence: How can the finance sector best utilise both Humans and Robots?

Artificial Intelligence has been around for several decades, with some early-adopting financial institutions investing in AI for years.Now, more and more Australian banks and institutions are catching up, thanks to advances in big data, open-source software, cloud computing, and faster processing speeds. Significant improvements in customer experience, process efficiency, service delivery, compliance and more have already been realised by early AI projects in the financial sector. read more

ADVERT: Australian Financial Services Hit with $10 Billion in Conduct Costs in 5 Years

There has been no shortage of well-publicised and highly damaging misconduct scandals within the financial services industry over the past decade, with all of Australia’s big four banks all under scrutiny at one point or another. Particularly, with the government’s latest crackdown on bank culture and a $6.2 billion levy tax imposed on the banking sector in the recent Federal Budget, Conduct Risk has now become a top priority in 2017, with 89% of banks reporting an increased focus on non-financial risks. read more

ADVERT: Using Virtual Assistants and ChatBots in Banking: Enhancing Customer Service and Experience

The opportunities for Artificial Intelligence in the financial services industry are endless, with the global and Australian market already recognising its ability and potential to personalise customer interactions, boost engagement, reduce risk, drive efficiencies, deliver real-time insights, and identify sales patterns from large volumes of data.Hashching is an emerging marketplace platform for prospective home buyers to access pre-negotiated home loan deals through mortgage brokers, and its disrupting and winning over the lending market.In this presentation from the AI for Enterprise Summit, Atul Narang, Founder/CIO, HashChing, shares his insight and strategies for leveraging AI and algorithms to drive customer experience and service, and ultimately boost the bottom line. read more

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