Promotions (228 items)

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AD: CUA's Innovative New Branch Model

It is time for retail branches to change. Credit Union Australia’s new pilot bank branch in Toowoomba, Queensland, has been specifically designed as a community hub to improve customer experience and footfall. Learn more… read more

AD: OPEX Week 2018

The 14th Annual OPEX Week Australia taking place 26-27 July 2018 in Sydney, has been designed to explore case studies and applications of process excellence with a focus on not just end-to-end process efficiency, but an understanding of how culture and transformation through technology plays an integral role in achieving OPEX strategy and customer focus. read more

AD: The State of Digital Sales in Banking Report

For each of the past three years Avoka has conducted research to answer the question: Are banks ready to capitalise on transforming their customer acquisition into a digital experience?  In the 2018 version of the annual Avoka State of Digital Sales in Banking Report which has just been released, a change is starting to emerge. read more

AD: How ANZ is Driving Customer Experience through a Continuous Improvement Culture

It has never been more imperative for organisations to lower cost and increase efficiency, while still remaining focused on customer satisfaction improvement and experience.  In order to deliver a customer-centric continuous improvement culture, banking giant ANZ has selected and embedded organizational ‘champions’. Detailed training and ongoing support is provided to the 150 champions who have been nominated across ANZ, with over half located in Manila, Bengaluru, Chengdu, New Zealand and Fiji. read more

AD: OPEN BANKING: How CUA is Balancing Innovation and Security

Over the years in the banking industry, there has been the occasional revolutionary new idea – but decade after decade the fundamentals remain the same.  In this exclusive article ahead of the Open Banking Summit 2018, Ben Stokes, Head of Digital Experience and Engagement at Credit Union Australia, explores how CUA is leveraging opportunities created through open banking initiatives and balancing innovation and security to optimise their member journey. read more

AD: Collaboration and innovation hold the key to relevant and unique digital banking offerings

As demand for new technology such as digital wallets and voice banking grows, financial institutions must recognise the need for ongoing innovation to meet evolving customer expectations. Many customers now prefer online or mobile banking over in-person interactions, but standard digital banking solutions may not be enough. Click here to learn more about innovation in digital banking or email [email protected] for more information on Fiserv’s digital banking, core banking and AML/ fraud management capabilities. read more

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