Promotions (198 items)

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ADVERT: Westpac’s Winning Strategy for a Seamless Digital Customer Experience…

Customer experience and service is fast becoming the key point of differentiation and primary competitive strategy for most organisations in Australia, especially in the financial services sector, where consumers expect convenient omni-channel service.And as new technologies continue to emerge – ChatBots, Self-Service or Artificial Intelligence (AI) to name just a few –there are now greater opportunities to connect with customers in new, exciting ways, and ultimately boost engagement, capture market share from competitors, and drive profitability. read more

ADVERT: 24th Australian Equipment Finance Conference

Learn more on the Commonwealth Government's perspectives on the future of urban infrastructure, including priorities for infrastructure spending and the ramifications on the equipment finance sector.The Australian Finance Industry Association (AFIA) is delighted to invite you to register for the 24th Australian Equipment Finance Conference.14 November 2017. Taronga Zoo Function Centre, Bradleys Head Rd, Mosman NSW. read more

ADVERT: DevOps & ‘Developer Operations’

IT software engineering teams that have successfully implemented DevOps are able to meet their customers' ever-changing demands almost instantaneously, observing 50% higher market capitalisation and growth than their traditionally set-up rivals. Learn mor read more

ADVERT: How can Banks drive DevOps success? – Insights from Tabcorp

With cut-throat market competition over converging product & service propositions, financial services organisations must cater for customer experiences and needs with agility across software deployments, applications and services.David Lochrie, Head of Digital Delivery at Tabcorp, leads a team of 80 members to rapidly deploy scaled digital solutions using DevOps across 3,600 retail venues (the second largest network after AusPost) and digital channels across Australia and the UK, which bring in revenues upwards of AUD$6 billion. read more

ADVERT: Banks appoint Customer Advocates to drive CX

With poor customer service costing Australian businesses $40 billion p.a. according to The EY Customer Experience Series, and $720 for each negative customer experience, effective customer advocacy and complaints resolution is vital for organisations to remain competitive and profitable. read more

ADVERT: Insights into ANZ's seamless RPA integration strategy

Despite proven evidence of the benefits of robotic process automation – it is easily scalable, reduces operational costs by up to 90% and almost completely negates operational errors – most here in Australia remain hesitant to leverage this powerful tool due to organisational culture and change management concerns. Ahead of Robotic Process Automation Melbourne 2017, we chat to Rita Newman, Head of Strategic Performance at ANZ, who were early adopters of RPA technology and are now reaping the rewards of seamlessly integrated RPA processes.Read the full article here or request a copy. read more

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