Ombudsman services (83 items)

Briefs: Ramsay EDR review done, Walter on advice watch, Medcraft digs bank crowd challenge and more

A panel headed by Professor Ian Ramsay into external dispute resolution schemes, including the Financial Ombudsman Service, the Superannuation Complaints Tribunal and the Credit and Investments Ombudsman, has handed its final report to the Australian government.Andt he Australian government has appointed Cathy Walter (pictured) as the chair of a new body set up to "professionalise" the financial advice sector. read more

'Unconscionable' banks stuck with faux commission for years

A Royal Commission style inquiry into Australia's banks will bubble along for a while yet, the Australian Small Business and Family Enterprise Ombudsman not yet done with even its first tranche of investigations into small business loans. The study of 23 Bankwest loans and other matters that warranted the inquiry in the first place is yet to be completed. read more

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