Promotions (207 items)

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AD: Collaboration and innovation hold the key to relevant and unique digital banking offerings

As demand for new technology such as digital wallets and voice banking grows, financial institutions must recognise the need for ongoing innovation to meet evolving customer expectations. Many customers now prefer online or mobile banking over in-person interactions, but standard digital banking solutions may not be enough. Click here to learn more about innovation in digital banking or email evan.diacopoulos@fiserv.com for more information on Fiserv’s digital banking, core banking and AML/ fraud management capabilities. read more

AD: P&N Bank's Open Banking Strategies

With Open Banking expected to disrupt the Australian financial services industry over the next year, banks, credit unions, mutuals, fintech disruptors and payments organisations must readily prepare to overcome threats and take advantage of opportunities. read more

AD: Top Shared Services Trends for APAC in 2018

Every year, the Shared Services & Outsourcing Network (SSON) releases a State of Industry report, exploring the trends shaping the way Shared Service Centres operate and drive value across different industries, functions and maturities in Australia and New Zealand. read more

AD: Transforming the Insurance Business Model through Digital Acceleration, Innovation and Personalisation

The digital revolution is causing a dramatic shift in the insurance industry. Changing customer expectations coupled with increased competition in the market as digital pioneers like Amazon and Google look to expand insurance products, is propelling innovation and transformation across the insurance sector.With this in mind, the Next Generation Insurance Summit 2018 looks to answer some of the questions around how to create innovative products that are digitally transformed and customer-centric, transform a business model with effective culture change strategy and how to implement impactful, personalised customer engagement strategies. read more

AD: What Financial Services can learn from Wyndham Resorts in Driving Customer Experience

Customer Experience is fast becoming top priority at every organisation, but despite the hype, it’s important to get the basics right when it comes to CX success.Ahead of the 11th Annual Customer Experience Management Summit, this exclusive case study explores insights from last year’s top rated speaker Adam Geneave, Vice President of Customer Experience at Wyndham Resorts, about how a back to basics approach to CX can improve engagement and benefit business. read more

ADVERT: CBA Innovation Lab: Streamlining Service Delivery and CX Through Technology and Collaboration

With 72% of companies stating that they are susceptible to digital disruption in the next three years, the opportunities for digital innovators and enablers of technology have never been greater. In an exclusive article ahead of Digital Disruption X 2018, William Judge, Social Robotics Project Lead at Commonwealth Bank Innovation Lab, explores how CBA have partnered with Air New Zealand and UTS to revolutionise airport experience and bring information to life by trialing their $300,000 humanoid robot, Chip, for five days at Sydney International Airport. read more

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