Bank branches are experiencing a time of great transformation. read more
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With the shift to open banking fast approaching in Australia, how well is your organisation preparing? How well will your teams navigate this change? There is no shortage of information on the meaning and implications of Open Banking, however, there seems to be a deficiency of tangible use cases to learn from. Learn from two top UK and more than ten Australian experts at the Open Banking and APIs Summit, Melbourne 2019, held during the third week of May. Chris Michael, CTO at Open Banking UK and Georgios Miltiadous, Head of Open Banking Delivery at HSBC UK headline this conference. Among Australian leaders sharing their experiences will be Volt Bank, MyState, BankVic, RACQ Bank, MoneyPlace and Money Brilliant. The CEO of ARCA, overseer of the recent comprehensive credit reporting exercise will reflect on a parallel reform journey, one now bearing fruit. Held over 2 days at The Victoria Hotel, Melbourne, don't miss this chance for discounted access to the Open Banking and APIs Summit. Tuesday 21 May and Wednesday 22 May 2019. Conference produced by IQPC. Read the full article at the website and lock in early bird savings of $800. read more
In the build up to Intelligent Automation 2019, we chat with Lina Badethalav, Senior Manager for Finance Systems and Data at AMP Limited. AMP, which jumped on the IA bandwagon in 2016, have seen improvements in efficiency and better controls. Read the article to learn more. read more
Two spearheads of customer advocacy in banking - Gabrielle Dracopoulos from Citibank, and Ryan Kassel, from Commonwealth Bank Australia - headline this summit, held on November 27-28, in Sydney. Each will share practical insight into their roles, their impact on CX across the bank, and exploring the challenges, successes and results from the advocacy projects they have undertaken. read more
The Customer Advocacy and Complaints Resolution Summit 2018 will explore strategies and case studies for improving customer outcomes with effective prevention, remediation, and customer advocacy read more