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AD: Optimising Digital and In-Store Capabilities at Bendigo and Adelaide Bank

With the rise of mobile banking options allowing services at our fingertips, retail bank branch visits have declined significantly and forecasted to drop a further 36 per cent by 2022. Investing in branch transformation is a move that many banks are now making, and Bendigo and Adelaide Bank are leading in this space with a CX transformation project underway. To gain a better understanding into their work, we caught up with the Head of Consumer Banking and Local Connection, Nick Carter. read more

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