Promotions (220 items)

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ADVERT: The 6 key things IAG's Head of Digital is focused on right now

“What digital is today versus what digital was a year ago, and what digital will be in another year’s time is all very different.” Michael Bromley, Head of Innovation & Digital Services at IAG Michael and his team are focusing on the pace of change that digital creates. In the lead up to Digital Disruption for Financial Services 2015 on 17-18 November in Melbourne, he highlights how IAG is evaluating internal capabilities and processes to keep up with the speed of change. Read the article here - How IAG is leveraging Disruption to meet market needs read more

ADVERT: 7 sure-fire ways to transform digital customer service

According to a recent study, traditional customer experience channels in Australasia are set to drop from 60% to 45% in terms of importance over the next 3 years. Digital channels are fast becoming the preferred platforms for customers as their expectations and behaviours change. Ahead of Digital Customer Service 2015, we’ve put together 7 steps you can take to provide great service to your customers digitally and ensure channel integration is aligned with their needs. read more

ADVERT: Establish effective Transfer Pricing documentation framework [Guide]

A leaked Senate report has just been revealed by the ABC, noting calls for the ATO to expose large and multi-national companies that have significantly minimised their tax income in Australia. It’s the latest development amid mounting pressure on companies to meet new transfer pricing (TP) regulations.   TP documentation requirements have taken centre-stage in light of these regulations. With that in mind, we spoke to Ziad Rahman (Founder at APTP) ahead of the Corporate Tax Reform & Transfer Pricing Summit. He discussed how corporations can reduce the impact of these requirements and create an efficient documentation framework.   Download the guide here: How to establish an effective transfer pricing documentation framework   read more

ADVERT: The need to align channel strategy with customer needs

Banking and insurance customers are now demanding a slick and consistent experience across all channels: online, social, mobile and offline. Having an effective omni-channel strategy allows institutions to build a relationship with their customers through multiple touchpoints from which they can glean further customer intelligence and then tailor their products. read more

ADVERT: Next Generation Lending 2015

Australia’s retail lending industry today is facing a slew of non-traditional lenders receiving heavy infusions of venture capital funds with the sole strategic goal of challenging the traditional bank and credit union lending model. read more

ADVERT: Australian Financial Crime Summit 2015

Combatting financial crime: 4 ways to see it at WestpacAustralia’s big four banks have a unique position in the fight against financial crime – an opportunity to help define strategy and objectives at a national and international level. But how are they dealing with the multifarious threats? What are the critical success factors to enable them to make a difference? read more

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