Promotions (225 items)

Click on the categories below to browse content classified within 'Promotions'.


ADVERT: Join the #1 CX event in Australia!

The arrival of 2017 brings an increasingly sophisticated and demanding customer. With heightened expectations from customers, falling barriers to entry and 86% of buyers willing to pay more for better customer experience, it’s time for Australian companies to up their CX game! The 10th Annual Customer Experience Week, held 23-26 May 2017 at Sydney's Cockle Bay Wharf, will bring together over 150 national and international CX leaders from over 70 leading organisations to address challenges, identify opportunities, take away strategies and gain insights for truly successful customer experience management. read more

Ian Rogers returns as editor of Banking Day

John Kavanagh, our editor throughout 2016, has left the business after a stint of more than ten years with Banking Day. Ian Rogers, the founder and publisher of Banking Day will resume responsibility as editor. Bernard Kellerman continues as deputy editor. read more

Pay for Banking Day for 2017. Or miss out

If you are yet to pay for Banking Day to the end of 2017, please get this done.Volunteer to pay for additional subs.Some of you share this around. Banking Day has value.Let's negotiate the right terms.And blimey, if you have an invoice for a renewal growing mould rather than getting paid - please follow it up, and speed it up. read more

ADVERT: 5 Banks use loan automation to maximise customer experience

In today’s competitive lending market, Australia’s banks are fighting to create the optimum customer experience in order to win market share. With margin pressure and increasing cost of capital, banks now face the added pressure of reducing costs on top of sky high customer expectations. Many banks have turned to loan automation as a cost-effective solution for improving customer experience as it can provide a customised service while keeping costs low.In an industry snapshot recently conducted for the 12th Annual Loan Origination Excellence conference, Heads of Lending from five of Australia's leading banking institutions share their loan automation strategies, all with the end customer in mind.5 WAYS TO BOOST CUSTOMER EXPERIENCE WITH LOAN AUTOMATION read more

ADVERT: Plan Now for 2017: Get your Contact Centre Report

Ahead of Contact Centre Week 2017, taking place 22-24 February on the Gold Coast, we caught up with five different contact centres across Australia to find out the core areas they are each focusing on to prepare and create the contact centre of the future.Read the report: Creating the contact centre of the future: What’s driving change in service delivery and how are Australian contact centres preparing? read more

Direct to Banking Day

Straight in Banking Day.No need for cut-backs to email. It's all there on the website, every morning.You can find all of today's news listed near the footer of the article you land on, if you are on a handheld.On a desktop, look for it listed on the right. read more

Page 12 of 21 | Total articles: 225