Are banks capitalising on the opportunities to acquire customers over digital and mobile channels? Avoka, the global leader in digital customer acquisition for financial services, has just released its second annual Digital Sales report which measured the digital sales capabilities of the 32 largest banks in three regions: America, North America and Europe. read more
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Customer expectations of businesses are moving towards real-time for a seamless experience, while organisations are looking lowering costs and increasing operational efficiency. With the global pace of advancement in technology, organisations that continue to purely rely on manual processing will lose their competitive edge.With this in mind, Australia’s First RPA Summit taking place 30-31 March 2017 in Sydney, will analyse current opportunities specific to RPA as well as entering in to the next level of cost cutting, value adding and quality improvement within your organisation. read more
The arrival of 2017 brings an increasingly sophisticated and demanding customer. Creating a seamless customer experience has never been more important for organizations facing falling barriers of entry, increased competition and heightened consumer expectations.So what are the major trends revolutionizing Customer Experience in 2017?And how can your organization respond to rise above the competition and win over the modern consumer?With customer experience impacting each and every industry, learn about the trends you need to know now to achieve your CX goals for 2017 with this industry snapshot. read more
ADVERT: What can Financial Institutions learn from Coles' digital CX strategy, which increases online sales by 25% year on year?
Australian retail giant Coles have successfully increased their online sales by 25% year on year, by re-designing their online shop to simplify the shopping experience and reduce the time taken for customers to complete orders. read more
Hear from global experts and access exceptional business development opportunities as you develop your knowledge of the world of Alternative Finance read more
The past 12 months has seen a rapid advancement in technology and its application in the workplace, such as Artificial Intelligence, Biotechnology, Augmented Reality to name a few. However as more organisations begin to embrace these technologies, it’s essential that they are able to address and overcome any barriers of innovation to stay ahead of competition. read more
The arrival of 2017 brings an increasingly sophisticated and demanding customer. With heightened expectations from customers, falling barriers to entry and 86% of buyers willing to pay more for better customer experience, it’s time for Australian companies to up their CX game! The 10th Annual Customer Experience Week, held 23-26 May 2017 at Sydney's Cockle Bay Wharf, will bring together over 150 national and international CX leaders from over 70 leading organisations to address challenges, identify opportunities, take away strategies and gain insights for truly successful customer experience management. read more
John Kavanagh, our editor throughout 2016, has left the business after a stint of more than ten years with Banking Day. Ian Rogers, the founder and publisher of Banking Day will resume responsibility as editor. Bernard Kellerman continues as deputy editor. read more
If you are yet to pay for Banking Day to the end of 2017, please get this done.Volunteer to pay for additional subs.Some of you share this around. Banking Day has value.Let's negotiate the right terms.And blimey, if you have an invoice for a renewal growing mould rather than getting paid - please follow it up, and speed it up. read more