It is time for retail branches to change. Faced with declining customer footfall and cash transactions, on top of market, regulatory, customer, cost and operational challenges, many banks are struggling to achieve even moderate growth.According to an Accenture report, the answer lies in 'doing the basics right' - starting with the retail branch - to improve efficiency, customer relevance and profitability across banking and financial services. read more
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By TOPICS we mean the Topics / browse articles gateway to the Banking Day archive. read more
Robotics, Automation, Digital, Big Data and Artificial Intelligence – these are the trends driving change across the Banking and Finance industry today.And while many organisations are already responding by transforming their operating and processes to become more agile, flexible and innovative, Customer-Centricity is the dominating objective of 2017. read more
The arrival of 2017 brings an increasingly sophisticated and demanding customer. read more
It is the decentralised, cryptography-based solution that challenges the profit pool of the middle man with a promise to make centralised institutions obsolete.Blockchain technology is set to be the biggest disruptor not only in the financial world, with Aite Group predicting a $400 million investment by banks in the blockchain technology within the next four years.View all the sessions, case studies and more from the 22+ speakers by downloading a copy of the event guide. read more
Are banks capitalising on the opportunities to acquire customers over digital and mobile channels? Avoka, the global leader in digital customer acquisition for financial services, has just released its second annual Digital Sales report which measured the digital sales capabilities of the 32 largest banks in three regions: America, North America and Europe. read more
Customer expectations of businesses are moving towards real-time for a seamless experience, while organisations are looking lowering costs and increasing operational efficiency. With the global pace of advancement in technology, organisations that continue to purely rely on manual processing will lose their competitive edge.With this in mind, Australia’s First RPA Summit taking place 30-31 March 2017 in Sydney, will analyse current opportunities specific to RPA as well as entering in to the next level of cost cutting, value adding and quality improvement within your organisation. read more
The arrival of 2017 brings an increasingly sophisticated and demanding customer. Creating a seamless customer experience has never been more important for organizations facing falling barriers of entry, increased competition and heightened consumer expectations.So what are the major trends revolutionizing Customer Experience in 2017?And how can your organization respond to rise above the competition and win over the modern consumer?With customer experience impacting each and every industry, learn about the trends you need to know now to achieve your CX goals for 2017 with this industry snapshot. read more
ADVERT: What can Financial Institutions learn from Coles' digital CX strategy, which increases online sales by 25% year on year?
Australian retail giant Coles have successfully increased their online sales by 25% year on year, by re-designing their online shop to simplify the shopping experience and reduce the time taken for customers to complete orders. read more