AD: New report: Increasing Humanity with Chatbots

It’s often said that chatbots are most useful for handling rote, repetitive tasks like account inquiries and billing status updates. However, as technology grows increasingly sophisticated, there's an increase number of use cases where chatbots can be used to provide a whole new level of customer experience and employee experience. read more

Operational risks elevated at ANZ

ANZ in New Zealand has been rebuked by the Reserve Bank, with the RBNZ on Friday announcing that it “revoked ANZ Bank New Zealand Limited’s accreditation to model its own operational risk capital requirement due to a persistent failure in its controls and attestation process”. read more

YBR pulls out of wealth

Yellow Brick Road is getting out of the wealth business and will focus solely on the mortgage market. The company announced yesterday that it would start of process to “dispose of, outsource or otherwise restructure the head office wealth business functions.” read more

Soc Gen is back

Societe Generale has returned to the Australian ADI market after a six-year absence. The Australian Prudential Regulation Authority announced yesterday that it had granted Soc Gen a licence to operate as a foreign authorised deposit-taking institution. read more