The Financial Ombudsman Service expects disputes over financial hardship to continue to rise as a proportion of cases.
In its three-year strategic plan, FOS noted that "disputes relating to credit matters comprised nearly half of all disputes dealt with by FOS in 2011/12 and of these 26 percent were financial hardship cases."
"We expect these trends to continue over the next few years."
Most of the goals in the plan relate to aspects of business process and customer service, whether to the public or members (mainly banks and insurers) who pay its bills.
The plan notes that one of FOS' priorities for next year is to "further develop the systemic issues and serious misconduct function."
- Ombudsman plans for increased workload
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28 August 2012 7:10am
