Australian online credit card payments processor Paymate is coordinating a campaign and petition against the eBay Australia decision to ban it and other providers from the site.
“As late as last year, when they got rid of Western Union and others, they confirmed they were happy with us as a payment method, so this has come as a surprise,” said Paymate chief executive Dilip Rao.
“eBay have presented no data to show that Paymate is a less safe way to buy or a less reliable way to sell on eBay compared to PayPal.
“Buyers are protected when using a credit card via Paymate for the entire value of the payment and can get their money back if goods are not delivered or not as described.
“Sellers are protected from fraudulent use of credit cards by our world-class risk assessment systems based on neural network and rules technology.”
Rao said Paymate has a very low fraudulent transaction rate.
“We don’t separate between eBay and non-eBay, but overall our charge-backs are about 0.1 per cent so we don’t really have a problem with charge-backs.”
Paymate has an AFSL and subscribes to the Banking and Financial Services Ombudsman.
There have been nine complaints to the Ombudsman about credit card transactions conducted via Paymate since 2005, all resolved in Paymate’s favour. Three of those related to eBay purchases.
- Paymate leads campaign against PayPal
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15 April 2008 6:28am
